Privacy Policy

Fahrenheit AC (‘we,’ ‘our,’ or ‘us’) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you contact us by phone, text, email, or through our website, including when you interact with our AI-powered receptionist service.

By contacting us or using our services, you agree to the practices described in this policy.

Information You Provide

• Name, address, and contact information (phone number, email)
• Service location and property details
• Appointment requests, service inquiries, and communications
• Payment information (processed securely through our payment partners)

Information Collected Automatically

• Call recordings or transcripts when you interact with our AI receptionist
• Text message content when you communicate with us via SMS
• Device and usage data when you visit our website

We use the information we collect to:

• Schedule and confirm service appointments
• Provide, operate, and improve our HVAC services
• Communicate with you about your service requests and account
• Process payments and maintain billing records
• Train and improve our AI receptionist for better customer service
• Comply with legal obligations and resolve disputes

Our phone and messaging system may use an AI-powered receptionist to handle initial inquiries, schedule appointments, and answer common questions. By calling or texting our business number, you acknowledge that you may be interacting with an automated AI system. You may request to speak with a human representative at any time.

Conversations with our AI receptionist may be recorded and reviewed for quality assurance and service improvement purposes.

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our business (scheduling software, payment processors, etc.)
• Our AI technology partners who power our receptionist and communication tools
• Legal authorities when required by law or to protect our rights

All third-party partners are contractually required to protect your information.

We retain your information for as long as necessary to provide services, maintain business records, and comply with legal obligations. Call recordings and AI interaction logs are generally retained for up to 12 months unless otherwise required.

You may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications at any time

To exercise these rights, contact us at the information below.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website or by contacting you directly. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Fahrenheit AC
North Lauderdale, FL
Phone: (954) 793-8610
Email: info@fahrenheitacfl.com

Your Comfort, Our Craft.